Free Shipping within the Contiguous United States.

 

Alaska and Hawaii are excluded from free shipping.

 

xdsbikeco.com offers free standard shipping on eligible orders within the contiguous United States.

Alaska, Hawaii, U.S. territories, Canada, and other international destinations are excluded from free shipping unless otherwise stated.

Additional shipping charges may apply to certain oversized products, remote destinations, special-delivery services, or other locations outside our standard shipping area. Any applicable shipping charges will be displayed during checkout or communicated before the order is completed.

Shipping Methods and Delivery Time

We use FedEx Home Delivery, FedEx Ground, FedEx Freight, USPS, and other carriers when appropriate.

Bicycles are generally shipped through FedEx Home Delivery, FedEx Ground, or FedEx Freight. The shipping method may vary depending on the product, package size, destination, and carrier availability.

Most orders are estimated to arrive within approximately 5–10 business days from the date the order is placed.

Delivery times are estimates only and are not guaranteed. Weather, holidays, carrier delays, remote destinations, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.

Tracking information will be provided when available.

SHIPPING TIMELINE

The estimates shown below are under normal conditions. At times, specific hubs or destinations may experience delays.

 

Bicycle Assembly

Most bicycles arrive approximately 85% assembled and require final assembly and adjustment before riding.

Depending on the bicycle model, final assembly may include installing or adjusting the front wheel, handlebar, pedals, saddle, reflectors, brakes, derailleur, and other components.

Before riding, confirm that all components are properly installed and adjusted. If you are unfamiliar with bicycle assembly, we recommend having the bicycle assembled or inspected by a qualified bicycle mechanic.

Delivery and Signature Requirements

Some bicycle shipments may require a signature upon delivery. Signature requirements may vary depending on the product, order value, destination, or carrier.

Customers are responsible for providing a complete and accurate shipping address and making reasonable arrangements to receive the shipment.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, and other possible delivery locations before contacting us.

xdsbikeco.com will provide reasonable assistance by reviewing available tracking and delivery information. The resolution of a missing, misdelivered, lost, or stolen package may depend on carrier records, delivery confirmation, applicable insurance coverage, and the circumstances of the shipment.

Refused, Undeliverable, or Returned Shipments

If a shipment is refused, cannot be delivered after reasonable delivery attempts, or is returned because of an incorrect or incomplete address, the customer may be responsible for applicable original shipping, return-shipping, address-correction, storage, or redelivery costs where permitted by law.

If a refund is approved after the returned product has been received and inspected, applicable shipping or carrier charges may be deducted from the refund where permitted by law.

Orders returned because of verified carrier damage, an incorrect product shipped by xdsbikeco.com, or another verified error by xdsbikeco.com will be handled separately.

Shipping to Canada

Shipping to Canada is currently $150 per bicycle, unless a different shipping charge is displayed during checkout or communicated before purchase.

All prices and transactions are in U.S. dollars. Customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, or other charges imposed by Canadian authorities, shipping carriers, or other third parties.

International delivery times may be affected by customs processing and are not guaranteed.

Shipping Damage, Missing Parts, or Delivery Issues

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives with visible shipping damage, missing parts, or another delivery-related issue, please contact us promptly at info@xdsbikeco.com and include your order number.

Please retain the original shipping carton, internal packaging, shipping label, and all included materials. We may request clear photographs or videos of the shipping carton, shipping label, packaging, and affected area of the product to evaluate the issue and, when applicable, submit supporting documentation to the shipping carrier.

Please do not discard the original packaging, return the product, or arrange repairs before receiving instructions from xdsbikeco.com.

Incorrect Product Received

If you receive a bicycle, component, or accessory different from the item ordered, please contact us before returning or shipping the product.

We will review the order and provide appropriate return, pickup, replacement, or other instructions. Shipping expenses incurred without prior authorization may not be reimbursed.

Returns

For information regarding return eligibility, return procedures, refund processing, product-condition requirements, and return-shipping costs, please review our Return Policy.

Please do not return a bicycle or other product without first contacting xdsbikeco.com and receiving return instructions.

Contact Us

For questions regarding an order, shipment, or delivery, please contact us:

Email: info@xdsbikeco.com
Phone: 626-228-2983