Return & Refund Policy
We want customers to feel confident when purchasing from xdsbikeco.com. Please review the following return requirements before requesting a return.
30-Day Return Period
Eligible bicycles, parts, and accessories may be returned within 30 days of delivery, provided that the item:
- Is not marked Final Sale;
- Is new and unused;
- Has not been ridden outdoors;
- Is returned with all original parts, accessories, manuals, and included materials;
- Is returned in the original packaging; and
- Is in resalable condition.
Proof of purchase is required for all returns.
Items showing signs of use, wear, damage, modification, improper assembly, missing parts, or customer-caused damage may not be eligible for a full refund.
Return Authorization Required
Please contact xdsbikeco.com before returning any bicycle, part, or accessory.
Do not return a product to the manufacturer or ship a return without receiving return instructions from us.
Returns sent without prior authorization may be refused, delayed, or may not be eligible for reimbursement of shipping expenses.
To request a return, contact:
Email: info@xdsbikeco.com
Please include your order number, the product you would like to return, and the reason for the return.
Bicycle Condition and Packaging
Bicycles must be carefully repacked in the original bicycle carton using the original protective packaging whenever reasonably possible.
The customer is responsible for properly packaging the bicycle for return shipment.
A deduction may be made from the refund for missing parts, customer-caused damage, excessive wear, damaged or missing packaging, reboxing, replacement packaging, or other loss in value resulting from handling beyond what is reasonably necessary to inspect the product, where permitted by law.
If you need assistance with repacking a bicycle, please contact us before shipping the return.
Return Shipping Costs
For returns made for reasons other than a verified product defect, shipping damage, an incorrect item shipped by xdsbikeco.com, or another verified error by xdsbikeco.com:
- The customer is responsible for return-shipping costs;
- Original shipping charges are non-refundable; and
- If the original order qualified for free shipping, the actual outbound shipping cost incurred by xdsbikeco.com may be deducted from the refund where permitted by law.
Any applicable return-shipping, reboxing, or carrier charges may also be deducted from the refund.
Please use a trackable shipping service and consider purchasing shipping insurance. Customers are responsible for properly packaging and returning the product until it is received at the authorized return location.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, appears to have a product defect, is missing parts, or is different from the item ordered, please contact xdsbikeco.com before returning the product or arranging repairs.
Do not discard the original shipping carton or packaging.
We may request photographs, video, order information, the bicycle serial number, or other information needed to evaluate the issue.
Shipping damage, product defects, missing parts, and incorrect shipments may be handled under separate procedures and are not automatically treated as standard customer returns.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved and whether any applicable deductions apply.
Approved refunds are generally issued to the original payment method within 5–10 business days after inspection.
After a refund has been issued, additional processing time may be required before the credit appears in your account. Processing times vary by bank, credit-card issuer, or payment provider.
If you have not received an approved refund after allowing sufficient processing time, please contact your bank or payment provider and then contact us at:
Email: info@xdsbikeco.com
Exchanges
We do not guarantee direct exchanges for all products, colors, sizes, or models.
If you receive a damaged, defective, or incorrect product, please contact us before returning it. We will review the issue and provide repair, replacement, return, or other appropriate instructions.
For a voluntary change of model, size, or color, the original item may need to be returned under this Return Policy and a new order placed separately.
Final Sale Items
Products clearly identified as Final Sale at the time of purchase are not eligible for return or exchange unless required by applicable law.
A discounted or promotional price does not automatically make an item Final Sale. The product must be specifically identified as Final Sale before purchase.
Contact Us
For return questions or to request return authorization, please contact:
Email: info@xdsbikeco.com
Phone: 626-228-2983