We ship using Fed Ex and USPS. All bicycle ship via Fed Ex. We estimate packages will arrive between 5 - 7 business days from the date the order was placed.
Once packages are delivered to the address specified by purchaser XDS Bike Co. is no longer liable for any lost or stolen packages. Packages will be sent not requiring a signature for delivery unless otherwise specified by purchaser during checkout. To require a signature for delivery an additional charge of $4 will be added on to purchasers' total. After a package has shipped if the customer requires it to be re-routed to a different address the customer will be charged a $10 re-routing fee (A fee charged by our carriers). If a package is refused by the customer for whatever reason, the customer will be responsible to pay any additional shipping costs the carrier may charge XDS Bike Co. for the return shipment of the package.
If you receive a damaged item you need to submit a damage claim. For more information on the damage claim process, please see our Damage Claims page.
For detailed information on our Return Policy and Procedure, please see our Returns Page.
In the case that the customer accidentally receives the wrong bicycle or accessory, DO NOT send back the wrong product received. Contact us first and we will arrange a pick-up of the product. Once the product is picked up we will have the correct product sent out. Please note if anything is sent back to us using a method not first approved by a XDS Bike Co. associate XDS Bike Co. will not cover the cost of the return shipment.
If any product is subject to federal or state consumer warranty laws, our statement of limited warranty included with the product applies in place of these warranties. Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you or failure caused by an item for which we are not responsible may void these warranties. This warranty replaces any other warranty, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
If you do not understand any of the terms of this Limitation of Warranty and Liability or their implications, please consult an attorney. This limitation on warranty and liability is part of the terms of sale, constitutes a binding agreement, and may be enforced against you. In addition, Purchaser agrees that the total of any and all liability, regardless of fault, shall be limited to the total of your bicycle purchase with Seller or $200.00 whichever is greater.
Under no circumstances are we liable for third-party claims against you for losses or damages; loss of or damage to your records or data; or consequential damages (including lost profits or savings) or incidental damages, even if we have been advised of the possibility of such damages.
The laws of the State of California shall govern this agreement. The parties hereby agree that any dispute relating to the Products sold hereunder shall be subject to the jurisdiction and venue of the Courts of Los Angeles, California.