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Customer Reviews

Based on 2 reviews
Great customer services
Love the bike, love the company

I ordered a bella fashionista 7sp vanilla. It came in the usual time, and was not affected by the Covid-19. The bike is premium. I love the quality as well as the outlook. When I don't know how to assemble the bike, the great customer services give me the complete instructions. Finally, I made it. Thanks to the great customer services.

Kristina Werk
bike good - company not so much

I ordered this bike, it arrived fast. The problem was it was missing key parts, such as the pedals, bike post,reflectors, hardware to put it together. I sent an email asking for replacement parts and after about 2 weeks I checked back in it showed that they had been delivered, however they were delivered to the wrong address. When I say wrong address I mean in a completely different city. When I reached out again they seemed to blame the Post Office and said that sometimes they delivered to the wrong address. I insisted that they overnight the parts to me again or I would be returning the bike. They did And the bike is fine. I'm not a fan of this company at all, because although they rectified the problem it really should have been a problem in the 1st place - twice!


Please read our FAQs page to find out more.

Does my bike come fully assembled?

The bike is 85% assembled and packed in a bike box when the bike is delivered. You'll need to attach the front wheek, handlebar /  stem, seat post / saddle, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials. 

We understand everyone's ability and confidence to assemble bikes will vary, so we're here to help! Contact us if you need some tips, or check in with your local bike shop.

How long will it take to receive my order?

Most of our orders are delivered using FedEx and USP Ground services and arrive within 5 days after the order is processed, depending on where in the country you’re located. See the below map for a general estimate of delivery times, based on FedEx Ground transit. Please note that delivery time may vary and depends on the carrier.

Please note that if you request a signature and are not at home to sign for your order, the courier may take your package back with them. 

Is XDSBIKECO.COM a real company? is in fact a real company with offices and distribution in South El Monte, CA.

What is the weight of the bike?

The weight of the bike varies by model. Check the description of the bike on our website. If it's not listed, contact us for more information.

What is the max weight capacity?

Our bikes' weight capacity is from 300 lbs to 400 lbs. It varies by models. 

Where can I find information on bike maintenance?

Your owner's manual has some great tips for routine maintenance.

My bike was stolen/ How do I find the owner of a bike?

If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writing to look up and validate your registration.

For privacy purposes, we won't share contact info related to product registration with anyone other than the owner or local authorities. 

Local authorities should submit requests for product registration info by email by attaching a written request on official letterhead. 

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