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Customer Reviews

Based on 3 reviews
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M
Merrell
quality bike

On July 31stI received my new Bruiser 3 speed. I am 68 years young and ride my bike every day. Living in Jacksonville, FL we have good weather year round and I try to get in a 6-7 mile ride daily. I wanted to let you know that I am very impressed with the quality of my new bike and thank you for delivering a very high quality piece of equipment.

J
Joe R.
Great customer service

The spokes got to my house today we stuck the baby in and trued up the wheel , correct part fit great . Thank you all so much that is above and beyond customer service. You guys and gales are number one in my book . Thanks again

J
Jenn
Amazing work and professionalism

My son is so happy with his new bicycle! It was shipped and arrived at our door very quickly and was a breeze to assemble. He rode around the neighborhood all night and the smile hasn’t left his face. During this epidemic it’s so very important that he gets outside and plays. Thank you to you and your entire team for Amazing work and professionalism. We very much appreciate it!

FAQs

Please read our FAQs page to find out more.

Does my bike come fully assembled?

The bike is 85% assembled and packed in a bike box when the bike is delivered. You'll need to attach the front wheek, handlebar /  stem, seat post / saddle, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials. 

We understand everyone's ability and confidence to assemble bikes will vary, so we're here to help! Contact us if you need some tips, or check in with your local bike shop.

How long will it take to receive my order?

Most of our orders are delivered using FedEx and USP Ground services and arrive within 5 days after the order is processed, depending on where in the country you’re located. See the below map for a general estimate of delivery times, based on FedEx Ground transit. Please note that delivery time may vary and depends on the carrier.

Please note that if you request a signature and are not at home to sign for your order, the courier may take your package back with them. 

Is XDSBIKECO.COM a real company?

XDSBikeco.com is in fact a real company with offices and distribution in South El Monte, CA.

What is the weight of the bike?

The weight of the bike varies by model. Check the description of the bike on our website. If it's not listed, contact us for more information.

What is the max weight capacity?

Our bikes' weight capacity is from 300 lbs to 400 lbs. It varies by models. 

Where can I find information on bike maintenance?

Your owner's manual has some great tips for routine maintenance.

My bike was stolen/ How do I find the owner of a bike?

If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writing to look up and validate your registration.

For privacy purposes, we won't share contact info related to product registration with anyone other than the owner or local authorities. 

Local authorities should submit requests for product registration info by email by attaching a written request on official letterhead. 

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