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Customer Reviews

Based on 8 reviews
75%
(6)
25%
(2)
0%
(0)
0%
(0)
0%
(0)
J
John
Great bike with one exception

This bike is just what I'm looking for. It's 29 inch wheels, aluminum frame, coaster brake setup is perfect for racking up the miles while staying comfortable. The exception is the cheap, one piece bottom bracket they used. With that, it rides like a cheap bike. The BB bearings started to go within 2 weeks. I ended up swapping it to a 3 piece crank and a cartridge BB with conversion kit. With the conversion, it rides spectacular. It's disappointing they would cheap out on such an important part.

V
Vince Benz
Xlnt bike.

Just got my Black Rock. It came quickly when ordered. It was easy to assemble. It is a very solid and well built bike. It is pretty fast for a 1 speed cruiser. It is a perfect fit for larger riders.

C
Charles
Great bike, great service

I was amazed at the packaging and shipping of my bike, each individual part was wrapped in padded material and it was in perfect condition. Assembly instructions were easy and was completed in less than an hour. First ride was outstanding although short due to 20mph winds beachside in Florida. Highly recommend.

A
Andres Del Villar
A nice beach bike but...

I love my Black Rock 29" in general, it rides well. Some parts have started to rust 30 days after taking it out of the box. The bike lives close to the beach and all those parts not made from alum. or ss are starting to show rust. I keep it clean and use a spray on these parts so the rust does not get out of hands but there is no reason why some of these parts are not made from alum. or ss been a "beach bike"

s
siravo
Great customer service

Thank you again
this is one of two bikes we ordered from you ..
the first bike was a 29 inch men's bike ..everyone was very happy with that bike
i'm sure this one will be great as well

It took 3 weeks to arrive ..but that was not your fault
and i have to say i was impressed ...every time i emailed you/your company responded quickly
Thank you for the outstanding customer service ..i would recommend, do business again with you and will give a good review

FAQs

Please read our FAQs page to find out more.

Does my bike come fully assembled?

The bike is 85% assembled and packed in a bike box when the bike is delivered. You'll need to attach the front wheek, handlebar /  stem, seat post / saddle, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials. 

We understand everyone's ability and confidence to assemble bikes will vary, so we're here to help! Contact us if you need some tips, or check in with your local bike shop.

How long will it take to receive my order?

Most of our orders are delivered using FedEx and USP Ground services and arrive within 5 days after the order is processed, depending on where in the country you’re located. See the below map for a general estimate of delivery times, based on FedEx Ground transit. Please note that delivery time may vary and depends on the carrier.

Please note that if you request a signature and are not at home to sign for your order, the courier may take your package back with them. 

Is XDSBIKECO.COM a real company?

XDSBikeco.com is in fact a real company with offices and distribution in South El Monte, CA.

What is the weight of the bike?

The weight of the bike varies by model. Check the description of the bike on our website. If it's not listed, contact us for more information.

What is the max weight capacity?

Our bikes' weight capacity is from 300 lbs to 400 lbs. It varies by models. 

Where can I find information on bike maintenance?

Your owner's manual has some great tips for routine maintenance.

My bike was stolen/ How do I find the owner of a bike?

If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writing to look up and validate your registration.

For privacy purposes, we won't share contact info related to product registration with anyone other than the owner or local authorities. 

Local authorities should submit requests for product registration info by email by attaching a written request on official letterhead. 

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